Conflict management problem solving and decision making

So, in our example situation with Roger and Juanita, you might facilitate a face-to-face meeting with them to clarify the importance of good relationships and to identify the main problems. Tell them that you respect their points of view, and that you appreciate their cooperation and desire to resolve the situation.

You should also make it clear that everyone needs to work together to build and preserve relationships that allow the organization to achieve its goals. Separate People From Problems At this point, it's important to let team members know that conflict is rarely one-sided, and that it's best to resolve it collaboratively, by addressing the problem rather than the personalities involved. The problem is caused by neither person, but they do need to work together to resolve it.

So, in personal statement biosketch example, Juanita may initially think that Roger is the problem.

She believes that he is being defensive and demanding, but you should point out that she is focusing on the person instead of the problem.

The problem is whether the organization can afford the new equipment.

Listen Carefully to Different Interests It's important that everyone understands each party's underlying interests, needs and concerns. So, take a positive stance, keep the conversation courteous, and avoid blaming anyone.

Ask for each person's viewpoint, and confirm that you need his powerpoint presentation services her cooperation to solve the problem.

Ask your team members to make an effort to understand one another's motivations and goals, and to think about how those may affect their actions. Encourage everyone to use active listening skillssuch as looking directly at the speaker, listening carefully, nodding, and allowing each person to finish before talking.

By following these guidelines, everyone will be able to hear and understand one another's positions and perceptions.

Session 5. Conflict management

Usually, decision making is hard. Majority of corporate decisions involve some level of dissatisfaction or conflict with another party.

Let's have a look at the decision making process in detail. Steps of Decision Making Process Following are the important steps of the decision making process. Each step may be supported by different tools and techniques.

Identification of the purpose of the decision In this step, the problem is thoroughly analysed. There are a couple of questions one should ask when it comes to identifying the purpose of the decision.

What exactly is the problem?

Problem Solving & Decision Making (2 Day Course)

Why the problem should be solved? Who are the affected parties of the problem?

Does the problem have a deadline or a specific time-line? Information gathering A problem of an organization will have many stakeholders.

Problem Solving & Decision Making (2 Day Course)

In addition, there can be dozens of factors involved and affected by the problem. In the process of solving the problem, you will have to gather as much as information related to the factors and stakeholders involved in the problem. For the process of information gathering, tools such as 'Check Sheets' can be effectively used.

Principles for judging the alternatives In this step, the baseline criteria for judging the alternatives should be set up. When it comes to defining the criteria, organizational goals as well as the corporate culture should be taken into consideration. As an example, profit is one of the main concerns in every decision making process.

Companies usually do not make decisions that reduce profits, unless it is an exceptional case. Likewise, baseline principles should be identified related to the problem in hand.

Brainstorm and analyse the different choices For this step, brainstorming to list down all the ideas is the best option. Before the idea generation step, it is vital to understand the causes of the problem and prioritization of causes.

For this, you can make use of Cause-and-Effect diagrams and Pareto Chart tool.